Gaining in quality thanks to the customer vision
Introduction
Our "Gagner en qualité grâce à la vision client" (Gaining quality through customer insight) training course helps you understand the challenges of using customer data to optimize management practices. Its aim is to develop the company's commercial performance by integrating survey tools to respond more precisely to customer demand.
Are you a company?
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What is the training content?
- Defining the principles of the performance approach
- Differentiating between perceptions and realities in the "mystery shopper" debriefing and the customer barometer
- Implementing a quality approach using mystery surveys
- Encouraging progress
- Identify constructive attitudes to promote balanced dialogue
- Reframing customers to ensure the success of the process
- Provide relevant feedback on a daily basis
- Balance Relationship/Result
The program will be adjusted according to identified needs
What are the objectives?
Integrate mystery shopping into team management
How to use mystery shopping effectively
Developing customer relations
Understand best practices for developing customer relations
Applying effective management
Efficiently coordinate mystery shopping information with management strategy
Target audience and prerequisites
This training course is aimed at all managers and quality managers.
Get certified
At the end of this course, you will receive Inéa Conseil certification.
If you're looking for state-recognized certification, we suggest you take the "Team Performance Management" course. This can be adapted to your specific needs. This training leads to a certification registered in the Répertoire Spécifique (RS6910) by our organization on 28/11/2024, with an expiry date of 28/11/2026.
To find out about possible combinations and benefit from tailor-made career development, please contact one of our training consultants.
Training dates and locations
Our "Gagner en qualité grâce à la vision client" training sessions are available all year round, as face-to-face courses in Paris and in all regions thanks to our network of expert trainers and coaches, as hybrid courses and even 100% distance learning. We provide all the resources needed to ensure an optimal, high-quality learning experience. Depending on the support formula, we offer various resources such as video courses from certified coach-trainers, physical interventions to support your teams and even personalized sessions with an expert coach.
Contact us for upcoming training dates and locations near you.
How can I finance my training?
Why choose Inéa Conseil?
Inéa Conseil is a training training organization recognized for its expertise in management and skills development. Since 2008, we have trained over than 2 000 people a year, including employees of major companies and private individuals. Our innovative teaching methods, including video learning and filmed scenarios, guarantee an enriching and effective learning experience.
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In short, Inéa Conseil is :
- 16 years of experience : Discover our history
- Field studies and case studies
- Performance improvement workshops
- Individual, results-oriented coaching, with a review and ongoing support.
- Innovative teaching tools
- My Coach" mobile learning application
- Certifying e-learning sessions for distance learning at your own pace
- Experienced trainers and management leaders
- Face-to-face training in Paris and throughout France
Our clients testify
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Identify the best targets
Identify the best targets to make targeting more effective. Discover the example of facebook, and the identification of targets.
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Helping the other person to choose a partner.
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DISABILITY
Accessibility for people with disabilities: online or face-to-face PMR-accessible program. Give us a call so that we can guide you according to your disability.
Olivier Jacob, disability consultant: 0147203146 - contact@ineaconseil.fr
Learn in a fun way with film clips
Making a good sales pitch Tin Men
This comedy is inevitably close to caricature. Obviously, it does not lack scenes where we see our salesmen in action. The one that follows can give ideas to develop original and effective hooks.
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